Privacy Policy

True Fortune is committed to protecting your privacy while providing online pokies services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with applicable data protection regulations, including those relevant to the Australian market. Our operations are licensed under the Curacao eGaming authority.

Data Collection

At True Fortune, we gather various types of information to enhance your gaming experience. The data we collect includes:

• Registration Data: When you create an account, we collect information such as your name, date of birth, address, and contact details. This information is essential for account management and compliance with legal requirements.
• Payment Details: To facilitate deposits and withdrawals, we collect payment information, including credit card numbers, bank account details, and other financial data.
• Technical Logs: We automatically collect certain information when you access our services, including your IP address, browser type, operating system, and the time and date of your access. This data helps us improve our platform’s functionality and security.
• Cookies: Our website uses cookies to enhance user experience and analyze website traffic. Cookies are small data files stored on your device, which help us track your preferences and improve our services.

Purpose of Data Usage

True Fortune uses your personal information for several purposes, including:

• Account Management: To create, maintain, and manage your gaming account.
• Marketing Communication: To send you promotional materials and information about new features or services. You may opt-out of these communications at any time.
• Anti-Fraud Checks: To prevent fraudulent activities and protect your account from unauthorized access.
• AML Compliance: To adhere to Anti-Money Laundering regulations and ensure the integrity of our gaming operations.
• KYC Procedures: To verify your identity and age as part of our Know Your Customer requirements.

Data Sharing

Your personal information may be shared with third parties in specific situations, such as:

• Payment Providers: We may disclose your payment details to financial institutions and payment processors to facilitate transactions.
• Verification Partners: Third-party verification services may be used to confirm your identity and age as part of our compliance procedures.
• Regulatory Authorities: We may disclose your information to relevant authorities if required by law, such as for compliance with gambling regulations or law enforcement requests.

User Rights

You have the following rights regarding your personal data:

• Access to Personal Data: You have the right to request access to the personal information we hold about you.
• Request for Deletion: You can request the deletion of your personal data under certain conditions, such as when it is no longer necessary for the purposes for which it was collected.
• Restrict Processing: You have the right to request the restriction of processing your personal data in specific situations, for instance, if you contest the accuracy of the data.

Cookie Policy

True Fortune’s website uses cookies to improve user experience and analyze website performance. The types of cookies we use include:

• Essential Cookies: These cookies are necessary for the basic functionality of the website, enabling you to navigate our services and use features such as secure areas.
• Analytical Cookies: These cookies help us understand how visitors interact with our website by collecting information about the pages visited and the time spent on each page. This data is used to improve our services and enhance user experience.

By using our website, you consent to our use of cookies as described in this policy. You can manage your cookie preferences through your browser settings.

Data Security

True Fortune takes the security of your personal information seriously. We implement a variety of technical and organizational measures to protect your data from unauthorized access, loss, or misuse. These measures include encryption, firewalls, and secure server infrastructure.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contacting Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, you can reach out to our support team via the contact form on our website. We are committed to addressing your inquiries promptly and effectively.

By using True Fortune services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Your continued use of our services signifies your acceptance of any changes made to this policy.