Responsible Gaming

Gambling at True Fortune is intended for entertainment purposes only and should never be considered a source of income or a financial solution. It is essential for players to approach online pokies with a clear understanding that these activities carry risks and should be enjoyed responsibly.

Core Philosophy

True Fortune believes in promoting a safe and enjoyable gambling environment. We encourage players to view their gaming activities as a form of entertainment rather than a means to solve financial issues. Our commitment to responsible gaming reflects our dedication to the well-being of our players and the community.

Self-Control Tools

To help players maintain control over their gambling activities, True Fortune offers various responsible gambling tools, including:

• Deposit Limits: Players can set daily, weekly, or monthly limits on the amount of money they can deposit into their accounts. This feature helps manage spending and encourages responsible gambling practices.

• Loss Limits: Players have the option to define limits on the amount they can lose within a specified period. This tool assists in preventing excessive losses and encourages players to gamble within their means.

• Wagering Limits: Players can establish limits on the amount they are willing to wager. This helps maintain control over betting amounts during gameplay.

• Session Time Limits: Players are encouraged to set time limits for their gaming sessions. This feature promotes healthy gaming habits by ensuring that players take regular breaks and do not spend excessive time on the platform.

• Cooling-Off Periods: Players can opt for a temporary break from gambling activities. This allows individuals to take time away from their account if they feel the need to reassess their gaming habits.

• Self-Exclusion Options: For those who need a more extended break, True Fortune provides self-exclusion options. Players can choose to suspend their accounts for a set period, during which they will not have access to their gaming activities.

Self-Assessment

True Fortune encourages players to engage in self-reflection to identify early signs of problematic gambling behavior. Players can consider the following questions:

1. Am I gambling to escape from stress or emotional issues?
2. Do I often feel the need to gamble with larger amounts to achieve the same level of excitement?
3. Have I ever lied to friends or family about my gambling activities?
4. Do I chase losses by continuing to gamble after losing money?
5. Is my gambling interfering with my work, personal life, or relationships?
6. Do I feel anxious or restless when I am not gambling?
7. Have I experienced financial difficulties due to my gambling?

If players answer ‘yes’ to any of these questions, it may be an indication of problematic behavior, and we encourage them to seek support.

Protection of Minors

True Fortune is committed to preventing underage access to gambling services. We employ stringent safeguards and procedures, including:

• Age Verification: All players must provide verifiable proof of age as part of the registration process to ensure compliance with legal age restrictions.

• KYC Checks: Know Your Customer (KYC) checks are conducted to verify the identity of players. This process ensures that only individuals of legal age can access our services.

We actively promote responsible gambling practices and educate our players about the importance of protecting minors from gambling activities.

External Help

For players who may require additional support, True Fortune encourages reaching out to professional organizations specializing in gambling support. Some of these organizations include:

• GamCare: Offers information, advice, and support for anyone affected by gambling problems.

• BeGambleAware: Provides resources and support for individuals concerned about their gambling behavior.

In Australia, local support services are also available to assist individuals facing gambling-related challenges.

Early Warning Signs of Problematic Gambling Behavior

Recognizing early warning signs can empower players to take action before gambling becomes a more significant issue. Signs may include:

• Increasing frequency of gambling sessions.
• Neglecting responsibilities and commitments due to gambling.
• Borrowing money to fund gambling activities.
• Feeling a sense of guilt or shame after gambling.
• Losing interest in activities that were once enjoyable.

Taking Immediate Action

If players feel they are losing control, it is vital to take immediate action. They can utilize the following steps:

1. Set deposit, loss, or wagering limits to control spending.
2. Take a break from gambling activities and assess the situation.
3. Reach out to the support team for guidance or assistance.
4. Consider self-exclusion options if the situation feels overwhelming.

Account Restrictions and Self-Exclusion Mechanisms

Players have the ability to restrict their accounts and initiate self-exclusion. These mechanisms are designed to provide a protective barrier against excessive gambling. Players can:

• Request account restrictions through the platform to limit access temporarily.
• Select a self-exclusion period to prevent accessing their accounts for a specified duration.

These options empower players to take responsibility for their gambling habits and prioritize their well-being.

Personal Responsibility and Protection Tools

At True Fortune, personal responsibility is fundamental. We encourage players to take charge of their gambling activities and utilize the available protection tools. By setting limits and recognizing personal triggers, players can enjoy their gaming experience in a safe and responsible manner.

Confidentiality and Non-Judgmental Support

True Fortune is dedicated to providing a confidential and non-judgmental environment for players seeking help. Our support team is available to assist players without judgment and with the utmost respect for privacy. We value the trust our players place in us and are committed to providing the support necessary to promote responsible gaming.