Terms and Conditions

1. Introduction and License

True Fortune is an online casino operated under a license issued in Curacao. The services provided include a diverse range of online pokies and other gaming options for real-money gambling. By accessing our platform, you agree to comply with these Terms and Conditions and any applicable laws governing online gambling in your jurisdiction.

2. Eligibility

To use True Fortune’s services, users must be at least 18 years old. Participation is restricted to individuals located in Australia and other jurisdictions where online gambling is prohibited. It is the user’s responsibility to ensure that they are legally permitted to engage in online gambling activities.

3. Account Rules

Each user is allowed only one account. Users must complete a Know Your Customer (KYC) verification process to confirm their identity and age. Users are responsible for maintaining the confidentiality of their account login information and must notify the support team immediately of any unauthorized access. Any misuse of accounts, including sharing account details or multiple accounts, may result in suspension or closure of the account.

4. Deposits and Withdrawals

Deposits and withdrawals must be made through payment methods approved by True Fortune. All transactions are subject to verification requirements in compliance with Anti-Money Laundering (AML) regulations. Users must provide accurate information during the deposit and withdrawal processes. Withdrawal requests are typically processed within a specified timeframe, which may vary depending on the payment method chosen.

5. Prohibited Activities

Users are strictly prohibited from engaging in any activities that may compromise the integrity of the gaming environment. This includes, but is not limited to:

• Cheating or collusion
• Fraudulent activities or bonus abuse
• The use of automated bots or software
• Exploiting system errors or vulnerabilities
  Any violation of these terms may result in account suspension or termination.

6. Limitation of Liability and Termination

True Fortune reserves the right to suspend, restrict, or permanently close any account if violations of these Terms and Conditions occur, if regulatory requirements are not met, or if suspicious activity is detected. Users acknowledge that True Fortune will not be liable for any losses or damages arising from the use of the services, including but not limited to the loss of funds or information.

7. Bonus Terms and General Promotional Conditions

Bonuses and promotions offered by True Fortune are subject to specific terms and conditions outlined at the time of the offer. Users must adhere to the wagering requirements and any limitations on eligible games. Failure to comply with these terms may result in the forfeiture of bonuses and winnings.

8. Fair Play and Game Integrity Rules

True Fortune is committed to providing a fair gaming environment. All games are regularly tested for fairness, and the outcomes are determined by Random Number Generators (RNGs). Users are encouraged to play responsibly and within their means.

9. Fraud Prevention and Security Monitoring

True Fortune employs comprehensive fraud prevention measures and security monitoring protocols to protect users and the integrity of the gaming platform. Any suspicious activity will be investigated, and appropriate actions will be taken in accordance with applicable laws and regulations.

10. Dispute Resolution and Complaint Handling Process

In the event of a dispute, users should contact the support team for assistance. True Fortune aims to resolve complaints fairly and promptly. If a resolution cannot be reached, users may escalate their complaint to the relevant regulatory authority in Australia.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located within Australia.

12. Responsible Gambling Measures and User Protection Tools

True Fortune promotes responsible gambling and provides users with tools to manage their gaming activities effectively. Users can set deposit limits, time limits, and self-exclusion periods as needed. The platform encourages users to seek help if they feel that gambling is becoming a problem.

By using True Fortune, you acknowledge that you have read, understood, and agree to these Terms and Conditions. Failure to comply with these terms may result in account suspension or termination, as deemed appropriate by True Fortune.